Not long ago, service reps at MLabs were jotting down call notes by hand. Key information was siloed, and the team’s legacy CRM served as nothing more than a glorified rolodex. As a full-service reference laboratory with a small team, MLabs knew greater efficiency could make a big difference in patients’ lives. They needed a better solution.
In this 15-minute webinar, you’ll hear from Craig Kaiser, Senior Business Systems Analyst at MLabs, about how his team implemented Service Cloud and closed 19,000 cases in just eight months. Key topics include how MLabs…
Built Salesforce as their single source of truth
Cleared the hurdle of initial adoption
Continues to strive for platform improvement
You’ll walk away with a strong understanding of what it takes to achieve a successful project rollout, including actionable tips to bring back to your own organization.